【Shipping】 We use EMS(Express Mail Service) for shipping international orders.
Orders generally ship within 7 business days. Shipping days are Monday through Friday, with the exception of holidays. Delivery dates cannot be designated.
For the delivery status of ordered products, please inquire with EMS directly. (The tracking number will be provided upon shipment.)
Please be aware that we are not responsible for lost, damaged, stolen or misdirected packages.
【Payment】 Tax-free service is not available.
Import duties, taxes, charges, and/or VAT are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility. These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country. Please check with your customs office to determine what these additional costs will be prior to placing your order.
THE CORONA UTILITY is located in Japan and all orders are processed in Japanese Yen.
【Cancellation, Return, Exchange and Refund】 We cannot accept returns, exchanges or refunds based on the convenience of customers.
In the event that the delivered products is different from the ordered product, please contact and inform us of the details of the condition, etc. within 7days from the arrival of such product. If we are not contacted within 7days, we will not assume any responsibility for the foregoing.